Purchases

Refund policy

Last updated October 31, 2026

[Choose and state your actual refund policy. Do not publish a guarantee you do not intend to honor.]

Problems with your files

If a file won’t download or open, or you received the wrong edition, contact support@sorenstill.com. We’ll fix it or replace the file.

Refund requests

[e.g. “Because these are digital downloads, all sales are final once a file has been downloaded, except where required by law.” — OR — “Request a refund within N days of purchase by emailing support.”]

Duplicate or accidental purchases

If you were charged twice for the same edition, contact us and we’ll refund the duplicate.

How refunds are issued

Approved refunds go back to the original payment method through Stripe. Your bank may take 5–10 business days to show the credit.